This policy explains how information may be handled when you use the Edgitek corporate website, submit a project inquiry or use the website chat.
1. Scope This policy applies to the Edgitek corporate website and the website features that collect information directly from visitors. Individual Edgitek SaaS products may provide additional product-specific notices. 2. Information you provide When you submit a project brief, contact form or website-chat message, we may receive information such as your name, company, email address, phone number, message, project requirements and the page from which the interaction was started. 3. Technical and usage information Web infrastructure may process standard technical information required to deliver and secure the service, such as IP address, browser or device information, request timestamps and server logs. Analytics or connected services may collect additional usage information when configured. 4. How information is used Information may be used to respond to inquiries, understand project requirements, provide requested services, operate website chat, maintain security, troubleshoot technical issues, improve the website and maintain business records. 5. AI-assisted features Where website chat or another feature uses AI assistance, the message and relevant business context may be processed by the configured AI service to generate a response. Sensitive actions remain subject to the controls defined for the relevant product or workflow. 6. Service providers and integrations We may use infrastructure, communications, analytics, AI or other technology providers to operate the website and services. Information is shared only as required for the configured service and subject to the provider relationship. 7. Retention Inquiry, CRM and operational records may be retained for as long as reasonably necessary to respond, maintain business history, operate services, meet contractual requirements or protect legitimate business interests. 8. Security We use technical and organizational controls appropriate to the systems we operate. No internet service can guarantee absolute security, so access, permissions, backups, monitoring and controlled changes remain part of our operating approach. 9. Your requests You may contact Edgitek regarding personal information you have submitted through the corporate website. Requests may require verification before information is changed or disclosed. 10. Updates This policy may be updated as website functionality, providers or legal requirements change. The current version will be published on this page. 11. Contact For privacy or website inquiries, use the Start a Project / Contact form on edgitek.com.
